Get Started
How can I sign up on verpixel.com ?
For accessing verpixel.com , download the app from the following location(s):
- Apple mobile users should download the official app from the App Store
- Android users should download the official app from this download link on the verpixel.com Website.
Once downloaded & installed, click on Join to create your account. To create a new account, enter the following details:
- Name
- Mobile Number
- State (of residence)
- Username and password
Login & Registration
What can I do if I feel someone else is using my verpixel.com account?
For every transaction, you will receive a notification on your email, with details about the transaction. If you
find that a transaction is not done by you, we advise you to notify us on [email protected] and reset your password as soon as possible.
How do I login if I have forgotten my verified mobile number and email ID?
You need to enter your username and password to login to your account. Email and Phone number are not required for login purposes. In case you have forgotten your username, please contact [email protected] along with account-specific information like email and phone number. You can even log in to the verpixel.com account.
The mobile number is taken at the time of registration. In case, you want to update the mobile number, you can do so by visiting the KYC section in Settings.
What should I do if I have forgotten my password?
You may follow the steps mentioned below if you have forgotten your password:
- On the login screen, enter your username and click on forgot password.
- A link to reset the password, will be sent to you on your registered email id.
- Using the link provided in the email, you can reset your password and login using your new password.
- If you do not find the email from verpixel.com in your primary inbox, kindly check your promotions, spam or junk folders.
I am not able to login with my mobile number, what should I do?
You can’t login using mobile number.
In case you have forgotten your username, please contact [email protected] along with account-specific information like email and phone number. You can even log in to the verpixel.com account using your Facebook and Google IDs.
I am not receiving the OTP, what should I do?
Once you enter your mobile number, you will receive an OTP within 30 seconds. In case you have not received the OTP, the following may have happened:
- Mobile number provided by you may be incorrect
- Your mobile maybe out of the network coverage area
- If you are in a poor network area, we request you to be patient.
In case, you do not receive the OTP after a considerable wait,
please write to us on [email protected].
How can I reset my password?
You may follow the steps mentioned below to reset your password:
- Go to Settings on the app.
- Click on the ‘Change’ password.
- Enter the current and new password to reset it
However, if you are signed up using your social network credentials ( like Facebook, Google etc) then you will not be able to change your Password in verpixel.com .
You need to Login on your social network provider and change the Password there.
How can I activate my deactivated verpixel.com account?
During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on verpixel.com , they might deactivate your verpixel.com account. In such cases, your verpixel.com account will appear as suspended.
In such case, you need to write to [email protected] and provide your PAN card details. Once the PAN details are verified by verpixel.com , your account shall be reactivated.
Can I delete my verpixel.com account?
Sorry, you cannot delete your verpixel.com account on your own. If you wish to delete your account,
kindly email us on [email protected] and we will take the required action for you.
Can I create more than one account on verpixel.com ?
No, you cannot create more than one account on the verpixel.com app.
If a minor is playing on verpixel.com what can be done?
A minor cannot play on the verpixel.com . All users must be verified through their PAN & Bank Account. However,
if you notice any kind of suspicious behavior of any other user,
kindly report to contact us on [email protected].
If I am less than 18, am I allowed to play?
Sorry, if you are less than 18 years old, you cannot play on verpixel.com as per current age restriction.
Can I play, if I am a resident of any of the states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland?
The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on verpixel.com platform. However, you can play free games to enjoy and test your gaming skills.
Why PAN card is required to get my verpixel.com account verified?
As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.
Verification Process
You will not be allowed by verpixel.com to withdraw your winning amount without the submission and verification of the below mentioned documents.
Mobile
To complete the mobile verification, the user can follow the following steps:
- Click on the setting icon on the bottom right.
- Click on the mobile number
- Enter the 10-digit mobile number
- Request for OTP.
- Once the OTP is received, enter the OTP.
- This completes the verification process for mobile number.
To complete the email verification, the user can follow the following steps:
- Click on the setting icon on the right bottom.
- Click on the email
- Enter the email id
- Request for OTP.
- Once the OTP is received, enter the OTP.
- This completes the verification process for email.
Bank Account
To complete the bank account verification, the user can follow the following steps:
- Click on the setting icon on the right bottom.
- Click on the KYC
- Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted.
- Upload the copy of the cancelled cheque
- This completes the verification process for bank account
PAN
To complete the bank account verification, the user can follow the following steps:
- Click on the setting icon on the right bottom
- Click on the KYC
- Upload the copy of PAN card.
This completes the verification process for bank account
Why the verification got rejected?
Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:
PAN
- You have not uploaded a full image of the original PAN card.
- As PAN card is mandatory to complete the verification process as well as for transactions on verpixel.com , please upload a clear & full image of your original PAN Card.
- In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back).
- Details on PAN Card do not match the details entered by you
- You may have entered an incorrect PAN.
- The name on your bank account does not match with the name on the PAN Card uploaded by you.
Bank Account
- IFSC code entered is incorrect
- IFSC code can be found on the bank statement, cheque book and passbook.
- The uploaded cancelled cheque image is not clear
- Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible.
- Bank account number does not match with the number on the uploaded cancelled cheque copy
Verification is still pending even after submitting the documents
After you have submitted the documents,
The verification process of verpixel.com can take a time of up to 5-7 working days for completion.
Once the verification process is completed, you will be updated by through an email.
Facing Issues while updating the information
Mobile
- Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:
- Mobile number entered is correct
- Your mobile is within network coverage area
- If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea.
- Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other verpixel.com account. You cannot use the same mobile number for two accounts.
- Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:
- Email id entered is correct
- Check in your Junk/Spam/Promotion folder
PAN
You cannot register the same bank account with more than one verpixel.com account.
Please ensure the bank account details provided are unique and it is already not verified with verpixel.com .
Bank Account
- You cannot register the same bank account with more than one verpixel.com account. Please ensure the bank account details provided are unique and it is already not verified with verpixel.comverpixel.com .
- If you are not using the latest version, you will get an alert to install the latest version of the app.
My Transactions
Deposits
How to add money into my verpixel.com account?
You can use your linked PayTM account to add money to your verpixel.com app wallet.
What type of cards can be saved/used?
Currently, you can only use PayTM account to add money.
However, you can use your Credit/Debit cards to add money into your PayTM wallet.
What if I don’t have a PayTM account?
You need to have a PayTM account to add money to your verpixel.com wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well.
Can I link more than one PayTM account on verpixel.com ?
No, you cannot link more than one PayTM account to your verpixel.com wallet. PayTM account linked with your verpixel.com app wallet should be the one that can be accessed from your mobile and verified through the verpixel.com account.
I’ve added money to my verpixel.com account recently, when will it appear?
The cash will be added to your verpixel.com account wallet instantly.
If it doesn’t appear in your verpixel.com account wallet within 30 minutes,
you need to email us on [email protected]
Withdrawals
What is the process to withdraw my winnings?
For withdrawal request, please follow the steps mentioned below:
- Login to your verpixel.com app
- Click on the Balance icon on the top left of the app.
- Click on the withdraw box.
- If you have an active withdrawal account, you will be able to enter the amount to be withdrawn.
- This will be recorded in the system.
All withdrawals will be processed within 2-3 working days
(herein the working days refer to bank’s working days & hours) excluding the date on which the
request is made and then transferred to your verified bank account.For Withdrawal of your winning amount, KYC must be complete.
For KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC,
Bank name and a cancelled cheque.
What is the Daily Withdrawal limit?
- The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000.
- You can place a maximum of 3 withdrawal requests in one day.
Can the money in my wallet be withdrawn in someone else’s bank account?
- No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process.
Will verpixel.com charge a fee from me?
verpixel.com charges a 15% fee from the total challenge value or pool.
- For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000.
- Thus, once that challenge is settled, verpixel.com shall charge a total of ₹ 150,
i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850
Do any taxes get deducted from my winnings when I withdraw into my bank account?
According to the Bangladeshn Income Tax law under section 115BB any winning on a single contest on any Fantasy game in excess of INR 10,000 is subject to a flat rate of 31.2 per cent tax on the income from winnings.
In such instances, verpixel.com will pay your winnings after deducting the applicable taxes from the total winning amount.
Below Calculation if for reference:
- You won ₹12500 from a contest whose entry fee was ₹500
- Your total winning becomes ₹12000 (₹12500-500). The applicable tax will be deducted from the net winning, excluding your entry fee.
- So, verpixel.com is liable to deduct 31.2% of ₹12000 before paying you your winnings.
- Total winning amount receivable by you is = ₹12500 – 31.2% of ₹12000
- ₹12500-3744 (₹8756) is your total winning amount receivable.
In case of TDS deduction, you will be provided a TDS certificate in accordance with the Income Tax Act 1961. TDS certificate shall be generated within 3 months from the date of winning. It will be emailed to your registered email address as soon as it is available.
How long does it take to process my withdrawals?
All withdrawals request is processed within 2-3 working days
(herein the working days refer to bank’s working days & hours)
excluding the date on which the request is made and then transferred to your verified bank account.
Please ensure that your PAN and Bank account details are completely verified with verpixel.com before
placing a withdrawal request.
Why my bank account details have not been accepted for verification?
The verification for your Bank account will not be approved if it lies in the states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland
Why my withdrawal shows cancelled in the system?
If your PAN and Bank account details are not verified by verpixel.com ,
you are not eligible to place a request for the withdrawals.
In that event, the request will show as cancelled.If your request for withdrawal is cancelled,
be assured that your money is safe in your verpixel.com wallet.
You may complete the verification process and place the withdrawal request again.
Please make sure your bank account does not belong to the
states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland because as per the Bangladeshn government’s law game of skill is banned in these mentioned states.
Winnings
When will the winning amount be credited to my account?
verpixel.com shall credit the winnings to your verpixel.com app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail
How will I get to know about the results of the challenge?
You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your verpixel.com app account. You will be able to see this in the card created for that challenge.
Once the match is completed, you will receive an email as well as a push notification from verpixel.com declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s verpixel.com app wallet.
Can there be multiple winners of a challenge?
verpixel.com is a one-to-one contest and only one user can win. There is no multiple winner contest on verpixel.com .
How can I withdraw my winnings from my verpixel.com wallet?
verpixel.com shall credit the winnings to your verpixel.com app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your verpixel.com wallet to your bank account, once your bank account is verified.
How the prize money is distributed if there is a tie between the two players?
In case there is a tie between the two players of the challenge, the amount will be distributed equally between both the challengers.
Does the amount in my app wallet have any expiry date?
In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with verpixel.com account, provided that your verpixel.com account has been already verified by verpixel.com .
In case you have not provided the Bank account details or you have not completed the verification process for the verpixel.com account, the amount will be forfeited by verpixel.com . Hence it is a must to have your verpixel.com account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.
Why I have not received my winning amount in my verpixel.com app wallet yet?
verpixel.com shall credit the winnings to your verpixel.com app wallet within a few hours of the live match being completed and the result being declared.
In case you do not get the amount in your account within 24 hours of declaring the result, please get in touch through email on [email protected]
When will I receive my TDS certificate?
In case of TDS deduction, you will be provided a TDS certificate in accordance with the
Income Tax Act 1961. TDS certificate shall be generated within 3 months from the date of winning.
It will be emailed to your registered email address as soon as it is available.
Other Transactions
How can I track my transaction history?
You can track your transaction history using your verpixel.com mobile app by following the steps mentioned below:
- Click on the balance icon on the top left of the screen.
- All the recent transactions are listed here.
- Use the filters provided to search for any particular transaction.
How can I interpret my verpixel.com transactions?
Different types of transactions a user’s verpixel.com account are listed below:
- Deposit: Whenever the user adds money into your verpixel.com account wallet, that transaction can be seen under ‘deposit’.
- Won: Transactions related to challenges that the user has won can be seen here.
- Withdraw: Transactions made to withdraw money from a user’s verpixel.com wallet to his/her bank account can be seen here.
- Lost: Transactions related to the challenges that the user has lost can be seen here.
- Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here.
Is it possible to transfer money from one verpixel.com account to another?
No, you cannot transfer the balance from one verpixel.com account to another.
The available balance can only be used for fantasy gaming or can be withdrawn through the linked bank account.
Understanding the verpixel.com account balance.
You can track all the transactions related to withdraw or deposit into your
verpixel.com account anytime by clicking the Balance section on the top left of the app.
How can I understand my verpixel.com wallet?
Your verpixel.com wallet is divided into 2 categories:
- Deposit: All the transactions made through deposit funds to your verpixel.com account
will appear under ‘Deposit’ in your wallet.- Withdraw: The balance available to transfer from your verpixel.com wallet to
your bank account will appear under this heading
How do I get a notification for my transaction?
For every successful transaction, an email confirmation will be sent to your registered email id .
The email will also have the details about the Transaction and the amount.
How can the balance on my verpixel.com account be checked?
The current balance appears under the balance icon on the top left of the screen.
Click on the icon to get detail information about the transactions related to deposit and withdrawal,
challenges won and lost.
What is the expiry date of the amount in my ‘Deposits’ Account?
In the event that you do not transfer the amount in your app wallet account is not
transferred to your bank account within the same financial year,
it will be transferred automatically to your bank account which is on record with verpixel.com account,
provided that your verpixel.com account has been already verified by verpixel.com .In case you have not provided the bank account details or you have not completed the
verification process for the verpixel.com account, the amount will be forfeited by verpixel.com .
Hence it is a must to get your verpixel.com account verified as early as possible.
Why have you refunded my challenge amount?
The Challenge amount is refunded under the following circumstances:
- If the challenge card is not accepted by any of the opponents.
- If the match is cancelled for which the card was created.
This includes scenarios where the match is abandoned after it has started,
or the match is abandoned without a single ball being bowled.- If none of the selected players plays match and team total score is Zero then Challenge is declared Void and money is refunded back your wallet
When are the points updated for every match?
The points are updated through live score feed as the match progresses.
Sometimes, rankings and points may take a little longer in getting
updated but be assured, once the match ends final score and
ranking shall be updated on the challenge card.
How the score is affected if a match is concluded by a Super Over?
The score is not affected by the scores of the Super Over, under any circumstances as wickets
taken and runs scored by the players are not counted in their official records.
The player I want to choose is not available on the squad of verpixel.com . What should I do?
Different publications and websites use various sources to get information
on the final squad. We have a tie-up with highly reliable third-party
service providers for the most reliable and accurate squad information.In case, you find that a particular player is missing on our
platform, you need to email us the details of the information along with the link.The process of adding the player into the squad would be done
2 hours before the beginning of the match. No player would be added to the squad after this deadline.
How to score points on a challenge?
The score will depend on the performance of the player in the match, so to ensure the
highest score, select the best performing player.
For detailed information, please click here scoring
How long it takes to update the scores?
Scores are updated constantly as the match
progresses. When the match ends, the final scores are updated on the challenge card instantly.
I have created the challenge card before the deadline, so why my player has not received any points yet?
Points are allocated only after the match starts.
How can I verify my player’s points?
You can verify your points by clicking on the scoring link on the setting page on your verpixel.com app.
To update the points on which website do you refer to?
We have a tie-up with highly reliable third-party service providers for live score feed. We even cross verify these scores with other scorecards and live score feeds to maintain accuracy while updating points.
Ticket System Rules
-
A user can redeem only one ticket per pool/contest.
-
A user can redeem multiple tickets allotted to them for different pools in the same match.
-
A user can not redeem more than 2 tickets in a day in any contest or any match.
-
If a user is allotted multiple tickets of the same contest, he can redeem it to enter one team only. The 2nd team entry fees will be debited from their wallet balance.
-
If the user selects the teams to join in the contest where they have ticket(s), the 1st team will use the ticket and other teams will use the wallet balance.
Profile and Preference
My Profile
How can I contact verpixel.com ?
Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: [email protected]
How do I change my Email ID?
You can update the email id
on your verpixel.com app by visiting the Settings section. In case,
the Email Id provided previously is already verified with verpixel.com ,
you will have to write to [email protected] to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with verpixel.com .
How can the mobile number be changed?
You can update the mobile number on your verpixel.com app by visiting the Settings section.
In case, the phone number is already verified with verpixel.com , you will have to write to
[email protected] to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with verpixel.com .Kindly note: The New phone number will be used to add funds from the linked Paytm account into your verpixel.com app wallet.
How can I change my BANK account?
In case, the phone number is already verified with verpixel.com ,
you will have to write to [email protected] with the new bank account details.
Once our support team deletes the previous details, you should be able to add
the new bank account details in the KYC section.
The new bank details will go through the verification process again with verpixel.com .
How can I check if the bank account is verified on my verpixel.com account?
If your bank account is verified by verpixel.com , verified will appear
in green color in front of the bank account in the settings section.
How do I change my PAN Card?
No, you cannot change the PAN card once verified with verpixel.com as it is your unique identity proof.
How do I change my state?
Once your state of residence has been verified with verpixel.com , it cannot be changed.
Why am I not receiving any email from verpixel.com on my registered Email ID?
Please check your ‘Spam’ Folder in the mailbox. Sometimes emails get directed to
your spam folder, in such case please mark verpixel.com as ‘Not Spam’.
If you do not find any of the mails in the spam folder either,
kindly email us at [email protected].Kindly note : Please reverify the Email ID provided by you for any error
How can I unsubscribe the notifications from verpixel.com ?
Follow the steps mentioned below:
- Click on the ‘settings’ icon on the bottom left of the app.
- Click on the ‘notification’.
- Click on the option for unsubscribing the notifications.
Steps to set a strong password for your verpixel.com account
To set a strong password, please follow these recommendations:
- Password should be a minimum of 8 characters and a maximum of 20.
- Password should be a combination of numbers, special characters and alphabets.
- In your password, you should avoid using your mobile number, name and date of birth.
- You should not share your password with anyone and keep it secure.
- Always have an updated version of the app.
- You should not keep any password that you have already used on any other website or app.
- You should change your password every three months.
- For your security, you should reset your password and mail us on [email protected] , requesting to log you out from all the devices on which you have opened your verpixel.com account.
Suggestions to safeguard your verpixel.com account
It is our top priority to keep your account secure.
Please follow these recommendations to safeguard your account:
- For your security, do not download the app from any source other than the official download page.
- Apple mobile users should download the official app from the App Store
- Android users should download the official app from this download link on the verpixel.com Website.
- Always be cautious of the websites imitating verpixel.com . Some websites might have names similar to verpixel.com with subtle changes, for e.g. one or two letters changed.
- Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. verpixel.com will never call and ask for such information.
- verpixel.com does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on [email protected] . We will call you only if you have mentioned the same in your email.
- Always avoid using any public devices to log in to your verpixel.com account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
- For your security, you should reset your password periodically.
Additionally, you may mail us on [email protected],
requesting to log you out from all the devices on which you may
have previously accessed your verpixel.com account.
Fair Play
1. Transparency
Equal Opportunity For Everyone
All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the verpixel.com app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.
Deadline For Creating Challenge
For all the sports provided by verpixel.com , the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.
Competitor Tracker
You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.
Declaring The Winner
verpixel.com has taken the following measures to ensure that the users can play with full confidence and compete with others.
- For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
- For every challenge, the winning amount is clearly mentioned
- The winning amount of a challenge is processed immediately
- The live score feed is provided by highly reliable third-party service providers
2. Trust
Verified Users
verpixel.com has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.
Safe & Secure Payments
We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.
3. Legality
verpixel.com is a skill-based fantasy sports mobile app and is fully compliant with Bangladeshn laws.
Games of skill are legal, as they are excluded from the ambit of Bangladeshn gambling legislations
including, the Public Gambling Act of 1867. The Bangladeshn Supreme Court in the cases of State of
Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v.
State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success
depends predominantly upon the superior knowledge, training, attention, experience,
and adroitness of the player shall be classified as a game of skill.verpixel.com allows a user to create a player vs player fantasy Challenge(s) against other users.
verpixel.com is different than traditional fantasy sports as a user’s line-up, also called Challenge,
consists of one player, instead of multiple players. The user doesn’t have to create a team of players.
There are no cheat codes or shortcuts for quick and easy wins.The Challenge(s) described above are games of skill as success of
Participants depends primarily on their superior knowledge of the games of cricket and other sports,
statistics, knowledge of players’ relative form, players’ performance in a particular territory,
conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games),
attention, dedication and ability in playing the Challenge(s).
4. Support
Our support team is available 24×7 and users can reach out to them
at [email protected] We are happy to
serve our users anytime and every time!
5. Responsibility
Protected User Information
Our users trust us completely with their personal details like PAN Card and Bank Details. We strive to ensure the safety and security of our user’s funds and information. Thus, we never disclose sensitive and personal information with any third parties.
Playing with Responsibility
Users below the age of 18 years are not allowed to play on verpixel.com . Age verification is performed when the user submits his/her PAN Card.
Cashless Transactions
Cash Transactions are not allowed on verpixel.com .
Promotions And Offers
Signing Bonus
We are giving signing bonus of Rs.20/ to every new user on signing up.
Referral Program
- This Program shall help current users to invite their friends and families to participate in verpixel.com .
- Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
- One single user can invite a maximum of 5 friends/family members.
For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00.
Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.
All cash bonus given expires within 14 days of its credit.
Refund Policy
Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.
- If your joined challenge or contest is left unaccepted or remains unfilled, verpixel.com refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
- In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
- In case a user makes a deposit and is not credited instantly in verpixel.com wallet, we advise them to wait for at least 15 minutes post their transaction.
- Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
- In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts verpixel.com support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
- In case of a user’s bank account is debited in an attempt to top up verpixel.com wallet and the payment to verpixel.com is failed or delayed due to any reason. You can contact your bank to get the rightful response. verpixel.com support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.
From where can I download the verpixel.com app for mobile?